Terms of Service

1. Acceptance of terms

By creating an account or using ReturnToMe ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all subscribers (item owners) and to finders who interact with the Service without an account.

You must be at least 18 years old to create an account or subscribe to the Service. By creating an account, you represent that you meet this age requirement. If you are under 18, you may not use the Service.

2. Description of service

ReturnToMe provides adhesive labels that link physical items to a digital return flow. When a finder scans a label, they are guided through submitting a return request. Subscribers pay for label allocations and fund finder rewards. ReturnToMe facilitates the return process but makes no guarantee — implied or expressed — that a lost item will be found, returned, or recovered through the Service.

3. Subscriptions and billing

Subscriptions are billed annually. You authorise ReturnToMe to charge your payment method at the start of each billing period. Prices are listed on the pricing page and may change with 30 days' notice.

Subscriptions auto-renew unless cancelled before the renewal date. Cancelling stops future charges but does not entitle you to a refund for the current period. Cancellation does not affect return requests already in progress — any active return flow at the time of cancellation will continue to completion, including reward disbursement for items already confirmed lost and in transit.

All payments are processed by Stripe. ReturnToMe does not store your full card details.

4. Finder rewards

Reward amounts are set by the item owner and are funded by a charge to the owner's payment method when an item is confirmed lost. Rewards are disbursed to finders after delivery is confirmed at our receiving address.

Reward disbursement is contingent on the owner's payment method being successfully charged at the time the item is marked lost. If that charge fails, no reward obligation arises and ReturnToMe will notify both the owner and the finder. ReturnToMe is not liable to the finder for a reward that could not be funded due to a failed owner payment.

ReturnToMe is not liable if a reward cannot be delivered due to incorrect payout details provided by the finder, or if a third-party payment provider (PayPal, Venmo, Stripe) rejects or delays a transfer.

5. Return logistics

When an owner confirms an item as lost, ReturnToMe mails a package to the finder containing a pre-paid return shipping label. The finder uses that package to send the item back. Shipping is arranged on a best-effort basis. ReturnToMe is not liable for items lost, damaged, or delayed in transit. If the outbound package containing the pre-paid label does not reach the finder, the finder should contact us at support@return-to-me.com and we will arrange a replacement label at no additional cost.

Subscribers may also enable a local pickup option on individual labels. When enabled, the subscriber may choose to share their email address with the finder to coordinate a direct return — bypassing the shipping flow entirely. ReturnToMe is not responsible for arrangements made directly between owners and finders.

6. User responsibilities

• You must provide accurate information when creating an account or submitting a return.
• You must not use the Service for fraudulent purposes or submit false claims.
• You are responsible for maintaining the security of your account credentials.
• Subscribers must keep their payment method current to use paid features.
• You must not copy, reproduce, duplicate, or fabricate ReturnToMe labels in any form.

7. Label integrity and authorised use

ReturnToMe labels are official identifiers issued exclusively through the Service. The return process and any associated recovery fee apply only to lost items tagged with labels officially issued by ReturnToMe to an active subscriber.

Copying, duplicating, reproducing, or fabricating ReturnToMe labels — whether physically or digitally — is strictly prohibited and constitutes a material violation of these Terms.

Where a duplicated or unauthorised label is used to submit a return, ReturnToMe will investigate before applying any fee or termination. If the investigation confirms that the subscriber was responsible for the unauthorised label use, a recovery fee of $50.00 will be charged to the subscriber account associated with the label code and the subscription will be terminated in accordance with Section 13. If the investigation determines that the label was copied or fabricated by a third party without the subscriber's knowledge, no fee will be charged to the subscriber and the affected label code will be deactivated and reissued.

Subscribers who believe their label has been duplicated or misused by a third party should contact us immediately at support@return-to-me.com.

8. Privacy

Your use of the Service is also governed by our Privacy Policy. By default, owner personal information is not shared with finders — finders interact with a limited public view of label data only. Owner contact information may be shared with a finder only at the owner's explicit direction, as described in Section 5 (local pickup).

9. Intellectual property

All content, trademarks, and software comprising the Service are owned by ReturnToMe or its licensors. You may not copy, modify, or distribute any part of the Service without written permission.

10. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranty of any kind. To the maximum extent permitted by law, ReturnToMe expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ReturnToMe does not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

11. Limitation of liability

To the maximum extent permitted by law, ReturnToMe is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including lost items, failed deliveries, or payment processing errors. Our total liability to you in any calendar year is limited to the amount you paid us in that year.

12. No guarantee of recovery

ReturnToMe is a facilitation platform, not a recovery service. The Service enables finders to voluntarily initiate a return; it does not actively search for, locate, or retrieve lost items on your behalf.

ReturnToMe makes no implied or expressed guarantee that any lost item will be found, returned, or recovered through the Service. Successful recovery depends on factors outside our control, including whether a finder encounters the item, whether the label is readable, and whether the finder chooses to participate.

Subscription fees are charged for access to the platform and label allocation, not for a promise of item recovery. No refund will be issued solely on the basis that a tagged item was not returned.

13. Termination

ReturnToMe reserves the right to suspend or terminate your subscription if you violate these Terms, including but not limited to the label integrity requirements in Section 7. For non-serious violations, we will provide written notice and 7 days to cure the violation before taking action. Termination may be immediate and without prior notice in cases of serious or repeated violations, including fraud, label fabrication, or actions that harm other users or the integrity of the Service.

If ReturnToMe terminates your account due to a violation you are responsible for, no refund will be issued for any remaining subscription period. If your account is terminated for reasons not attributable to your conduct (for example, ReturnToMe discontinuing the Service), you will receive a pro-rata refund for the unused portion of your current billing period.

You may cancel your account at any time from your subscription settings. Upon termination, your label codes are deactivated and finders will no longer be able to submit return requests.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15. Changes to these terms

We may update these terms from time to time. We will notify subscribers by email at least 14 days before material changes take effect. If you do not agree with the updated terms, you must cancel your account before the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated terms.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Before initiating any formal legal proceeding, you agree to contact us at support@return-to-me.com and give us 30 days to attempt to resolve the dispute informally.

Any dispute not resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in California. You consent to personal jurisdiction in those courts.

17. Contact

Questions about these terms? Email us at support@return-to-me.com.